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Frequently Asked Questions

Kindly go through these Frequently Asked Questions before contacting us. We have endeavoured to answer most of the question you may have. We will keep updating this page as frequently as possible.

How do I order for this service?

Easy! All you have to do is fill the order form here.

Upon submission of the form, you will receive an email confirming receipt of your order and and download links for vital documents that will instruct you on how to go about your website project.

What Offers do you have?

Currently we have an offer price of Ksh 7,000 for a full functional website. Please checkout the details here. This price is intended to enable even the newest entrant in business to get online.
Please note that this offer can be terminated anytime.

How long will it take for me to get my website up and running?

On receipt of your order, we will call you to confirm the order and send you document(s) that will help you get started on the project.

We will on our part start creating the website structure for your website immediately.

Turn Around Time
The turn around time is client dependent. If contents are provided on time, initial and on going instructions are clear, revisions requested are reasonable, turn around time is usually 3 days. On the other hand it could drastically increase due to client in-actions, delayed mockup approvals, back and forth change requests etc.

The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed. Usually, the major thing that holds up the design process is waiting for the client to deliver web content. If you provide the content in a timely manner. We are very confident of this time frame.

What about the quality of the website?

Every project we handle is assigned a web designer who personally contacts the site owner frequently during the design process. Rest assured you will be at the centre of the design process monitoring every step to the end.

You will have the one-on-one opportunity to ask the designer to change certain aspects of your site in order to meet your expectations.

Will my website have advertisements on it?

Never. We don’t do that. It is your personal website not ours.

What about updates?

We will update your website freely for 30days and thereafter you will be expected to pay from Kshs 1,500 per update upon request. Get more details about updates here.

You designed a website for our organisation some time ago but your charges were high. Will you refund the difference?

Thank you for your order but there are no refunds to already completed and commissioned work. The price we charged you was the market rate and at that time we were not having this offer. If you however need a re-design, we will not charge you a dime apart from your annual domain and hosting account charges.

Why do I see “Orders temporarily suspended”?

This appears if we are not accepting any more orders due to many orders received. We usually do not accept more than three (3) orders in a week to ensure quality and avoid exceeding the turn around time for any web project.

Are there additional costs?

There are no hidden costs in the price quoted.

FAQ didnt solve your problem?

Here are several ways to contact us

Email Us

Send us mail on support@ufalme.com or use the Contact form on the Contact Page.
Contact us page.

Call Us

Give us a call 24/7 for real-time responses.
0723634971, 0734956321

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